Frequently Asked Questions

Cancellation policy

Can I get my deposit back? No



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Payment Policy

All online sessions will request a payment in full to complete booking. Payments for other services will be processed via invoice. We offer payment plans All deposits and booking fees are NON-Refundable. All deposits must be paid in full prior to the execution of any services/meetings. There will be a $30 fee for all returned payments. Any cancellations made up to 72 hours post initial contract are eligible for full refund (not including deposit). If a cancellation is requested after 72 hours of initial contract, we will refund client 60% of any additional money paid (not including deposit) for services untendered.



Can I reschedule my session?

Sessions can be rescheduled without an additional fee if change is made within 72 hours of session. The new date must be scheduled within 21 days of initial appointment.



What if I have a special/rush delivery request?

An additional Rush Delivery Fee & any ghost writing/editing services with a requested turnaround time of under 48 hours will automatically double the original price listed. Any design requests needed in less that 72 hours will automatically double the original price listed.



Travel Policy

We are happy to travel to you or your business (United States and internationally) for all services. Please book all travel requests 30 days prior to requested service-date. All travel/lodging expenses must be covered by client/business for Shakia Artson and her stylist (1 additional person) as well as her honorarium/quote price. A mandatory (non-refundable) 30% deposit is required prior to any travel.



Booking Process or Policy

Please order all consultation/booking services via the site links. Any unsolicited questions/requests sent directly to our email or social media accounts will be ignored. We value the work we do at Kickin it Productions LLC and want to continue to offer high-quality services to our clients. To maintain our integrity, we ask all clients to book appointments via service page. Please allow up to 5 minutes from scheduled meeting time for our associates to arrive on screen/call for digital bookings.



Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted:
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 business days. Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@kickinitwithkia.com. Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. A store credit or exchange will be honored instead. Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@kickinitwithkia.com and send your item to: 1475 W 139th St, Gardena, CA, 90249, United States. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping
To return your product, you should mail your product to: 1475 W 139th St, Gardena, CA, 90249, United States. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.